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Privacy Policy

How Contoprix collects, uses, protects, and processes information across our websites, applications, APIs, SDKs, and related services.

Transparent collection
We collect account, platform, and operational information needed to provide the service responsibly.
Customer control
Customers retain ownership of the content and data they manage through Contoprix.
Security by default
We apply layered safeguards including encryption, access control, monitoring, and auditability.
1

Who We Are

Contoprix is an enterprise headless CMS and digital experience platform for creating, managing, governing, and delivering structured content across websites, applications, and APIs.

Depending on the relationship and the applicable law, Contoprix may act as a data controller for information related to accounts, billing, and service operations, and as a data processor when handling customer-managed data stored in the platform.

2

Information We Collect

We collect information you provide directly, such as name, email address, company name, job title, billing details, support requests, and communication preferences.

We also collect account and workspace data required to secure and operate the platform, including user identifiers, tenant information, roles, permissions, authentication settings, and optional security preferences.

Account profile information such as name, email, organization, and role.

Operational content stored in the service, including pages, entries, media, metadata, navigation, workflows, and site configuration.

Technical information such as IP address, browser type, device information, API usage, log data, performance metrics, and error reports.

3

Cookies and Similar Technologies

We use cookies and similar technologies to keep users signed in, remember preferences, improve performance, protect sessions, detect misuse, and understand product usage patterns.

You can manage many cookie preferences through your browser settings, although disabling some cookies may affect how the service works.

4

How We Use Information

We use information to provide and support the service, authenticate users, manage accounts, process payments, maintain platform security, improve product performance, and communicate important operational updates.

We do not sell personal information. We use data only in ways that are aligned with providing, protecting, and improving the Contoprix platform.

5

Sharing and Processors

We may share information with trusted subprocessors and service providers that help us operate the platform, such as infrastructure, monitoring, payment, support, email, and security providers.

These providers receive only the information needed for their role and are expected to protect that information through contractual and operational safeguards.

Cloud infrastructure and hosting providers.

Payment and billing partners.

Email, communications, monitoring, and support systems.

Security and logging providers used to protect service integrity.

6

Retention and International Transfers

We retain information only for as long as necessary to provide the service, fulfill contractual obligations, meet legal requirements, resolve disputes, and enforce our agreements.

Where information is transferred across borders, we apply appropriate safeguards designed to support lawful and responsible international processing.

7

Your Rights and Choices

Depending on your location and the applicable law, you may have rights to access, correct, delete, restrict, or port certain personal information, or to object to certain processing activities.

If you are an end user acting under a customer account, some requests may need to be directed to your organization first because they control the underlying workspace data.

8

Security and Policy Updates

We maintain administrative, technical, and organizational safeguards designed to protect information, including access controls, encryption, monitoring, backups, and audit logging.

We may update this Privacy Policy from time to time to reflect changes in the product, operational practices, or legal obligations. When material updates are made, we will update the published effective date.